HEALTH & SAFETY

WE HAVE BEEN RETHINKING HOW WE APPROACH DINING AND HOSPITALITY AND HAVE IMPLEMENTED A NUMBER OF ENHANCED HEALTH AND SAFETY PROCEDURES TO KEEP OUR TEAMS AND GUESTS SAFE

CORONOVIRUS CONTROL PROCEDURES

We hope these new operating procedures will give you confidence to break bread with us again soon.

Limited tables both for walk in and online bookings
We have reduced our seating capacity to facilitate a swift and efficient service ensuring physical distancing can be maintained.

Sanitising stations
We have installed contactless sanitising stations for you to use upon arrival. Further sanitising is provided at the entrance  to the bathrooms to allow you to sanitise your hands when using the restrooms and before re-entering the dining area. The team have access to hand sanitiser in the bar, waiter stations, throughout the kitchen and back of house areas.

Ensuring physical distancing
We have taken steps to safe guard are team by staggering arrival and finishing times so team members don’t use the staff facilities at the same time.

Cleaning chemicals
We have replaced some of our chemicals with upgraded solutions to help maintain our environment.

Sanitising contact points
We clean contact points every 30 minutes and tables and chairs will be sanitised before you are seated.

Handwashing
Hand washing is done on the hour and every half hour in addition to regular hand washing and sanitising between tasks throughout service.

Deliveries
Deliveries are received outside by team members wearing disposable personal protective equipment. Goods are checked and the packaging is removed before being moved inside.

Toilets 
The toilets are cleaned every 30 minutes.

Tableware & place settings
We have removed crockery, cutlery and wine glasses from the table. We will bring these to to your table as required.

Honing our menu to reduce staff in the kitchen
Most commercial kitchens are relatively restricted areas where physical distancing can be challenging. We have therefore reduced our menu offer to improve operational efficiency and minimise the workload in the food production areas.

Order by mobile / Reducing the number of times we visit your table 
We will be launching a mobile ordering app in early August for guests looking for a minimal contact dining experience. In the mean time we have reviewed our steps of service and taken the decision to try to minimise the number of times we visit your table during your meal. For example, we will leave you with your wine after pouring your first glass, for you to continue to pour at your convenience.

Cashless
All of our sites our now cashless. Contactless payments will be encouraged and the card payment machine will be cleaned after every use.

Staff Health Declaration / Arriving at work
Staff start times are staggered to allow the duty manager to complete a health questionnaire and record temperatures using a contactless thermometer at the start of every shift.

Covid Awareness Training
All team members will receive Covid Awareness Training, comprising of basic information on the virus and the control procedures which are in place within our workplace. They will also be reminded of the symptoms of the illness and the action to be taken should they suffer from any such symptoms.

 

HOUSE RULES WHEN DINING WITH US

We are following the government’s guidance on managing the risk of COVID-19 and asking for your assistance in helping us maintain a safe environment for everyone by:

– Asking you to arrive promptly for your booking

– Sanitising your hands when entering the restaurant and re-entering the dining room after using the restroom.

– Be socially safe by respecting current government guidelines on physical distancing

– Wearing a face mask when walking around the dining room and using the toilets

– Observe the queuing markers where applicable

– Using contactless payment whenever possible

THANK YOU FOR YOUR CONTINUED SUPPORT, UNDERSTANDING AND BEARING WITH US AS WE NAVIGATE THESE CHALLENGING TIMES. 

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