FOOD SAFETY & ALLERGENS
Arabica is independently audited by Sai Global and holds a EFSIS Safe and Legal standard certification for the production of fresh ready to eat food and ambient products covering cooking, cooling, packing, storage and distribution.
Please contact us if you require a copy of our policies or phone us to find out what support our technical team can offer you. For information and advice about our products containing allergens, please talk to our sales team.
We trade from 9:00am to 5:00pm Monday to Friday. We prefer orders to be placed by email (firstname.lastname@example.org) or by phoning +4420 7708 5577 (there is an answering machine for out of hour orders)
This new list cancels all previous lists. We intend to hold our prices for the duration of this list. However, we buy from our suppliers in dollars and euros. Although we hedge a proportion of our currency “risk”, we don’t insure the risk 100% and this means that we may have to change prices with minimum notice,
especially at harvest time. We will, however, do everything we can to avoid this – we appreciate it is disruptive for everybody. Prices and product formats listed here are correct at the time of going to press. Please note that prices requiring VAT to be added are marked with ‘*’ on the pricelist.
‘FRESH MEZE’ PRODUCTS
We produce all of our meze ‘fresh to order’. Advance orders are essential, especially if large quantities are required. Our ordering cut off times are as follows:
Order placed on Monday before 10 am for delivery Wednesday morning
Order placed on Wednesday before 10 am for delivery Friday morning
Order placed on Friday before 10 am for delivery Monday morning
DELIVERIES & COLLECTIONS
We offer a free delivery service for orders over £75 for account customers ordering regularly and reserve the right to charge a minimum £10 administration charge on orders less than this.
OUTSIDE CENTRAL LONDON
We use a third party courier for this service and aim to dispatch goods from Monday to Thursday for an untimed next day delivery.
Orders up to £200 are charged at £10+VAT
Orders between £200 and £350 are charged at £16+VAT
Orders between £350 and £600 are charged at £25+VAT
Orders over £600 are sent free of charge carriage
Refrigerated third party deliveries are charged at a higher rate which can be quoted on application.These terms apply on UK mainland only. For timed deliveries, please consult the sales team.
Due to rising fuel costs the price of pallet deliveries may change throughout the year. We cannot guarantee to maintain these quoted prices and may need to change them without notice. We have to be informed within 24 hours of delivery if there are any shortages or damage. Please check your goods carefully on arrival. If there is any sign of damage on the boxes it is crucial to note this on the delivery sheet. Without this it is not possible to make a claim from the courier company. Arabica Food Limited cannot be held responsible for damaged goods received but not signed as such. Please also make sure that the number of boxes delivered agrees with the volume figures on the invoice. By all means use your own carrier if you prefer, but let us know when they are coming. We are open for collections from 8:30am to 5:00pm, Monday to Friday.
Our standard credit account terms are payment 28 days from invoice date. As credit accounts are a cost for us to maintain, we prefer to keep to Pro forma accounts if we only trade with you occasionally, or have a small volume of business. You can pay by Bacs. New accounts start on a Pro Forma basis while we take up your references. The title to our goods passes to our customers only upon receipt of payment in full.