Please double-check your address details in your order confirmation email. Address errors are the most common cause of failed deliveries, and we cannot offer a refund if your parcel is undeliverable due to an incorrect address. For your convenience, our website may suggest an address, but it is essential to review and update it if necessary.
If you use Apple Pay, PayPal, Google Pay, or other fast payment options, these apps automatically use the delivery address registered to your account, which may differ from your intended shipping address.
Once your order has been dispatched from our depot, we are unable to change the delivery address or reroute parcels. If you notice an error in your order confirmation, please contact us immediately to correct it before dispatch.
We recommend downloading the free DPD delivery app for a smoother and more convenient delivery experience. It provides real-time tracking, delivery updates, and allows you to manage all your deliveries in one place. You can also upload a photo of your house or your what3words location—especially useful if you live in a rural area or your address is difficult to find. Download the app here.

We deliver across mainland United Kingdom (excluding Jersey, the Scottish Highlands, and Islands) through our trusted delivery partner, DPD.

Our standard delivery days are Tuesday and Friday.

The schedule may vary around public holidays, but you can view a delivery calendar and select your preferred delivery date during checkout.

Our delivery charges vary depending on the contents of your shopping basket. If you have chosen any fresh or frozen items our minimum order value is £30 with a £9 delivery charge which helps to contribute towards the cost of the packaging.  The delivery charge is £6.50 for all other orders.

All orders over £75 qualify for FREE delivery. 

We don’t currently offer the option of selecting a delivery slot/time.

You will however receive an email on the day of your delivery with a 1-hour delivery window. We recommend you are home within your delivery window, but you can provide delivery instructions on checkout.

Deliveries will usually be made between 8am & 7pm

 We dispatch orders twice a week for delivery on Tuesdays and Fridays.

Order cut-off is Monday at midnight for delivery on Fridays and Thursday at midnight for delivery on Tuesdays.

On the day of delivery, you will receive an email to let you know your 1-hour delivery via DPD. Any concerns, you can contact us below or email at shop@arabicalondon.com

When placing your order, you can provide specific delivery instructions in the designated box at checkout, which is found on the first page of the checkout process.

If you’re not home when your order arrives, the courier may leave it in a safe place (preferably out of direct sunlight), but this is at your own risk, and we cannot take responsibility for any issues that may arise. Alternatively, you can request DPD to leave your parcel with a neighbour, which we recommend if you won’t be available at the time of delivery.

Once your parcel has been delivered and a proof-of-delivery photo is provided, its security becomes your responsibility. We are unable to offer replacements or refunds for parcels that go missing after delivery.

We would prefer all drivers to knock or ring the doorbell, but many no longer do, and we are unable to change this. Instead, you will receive a text or email when your parcel is delivered, so please keep an eye out for it. If you live in a building with a communal entrance, your parcel may be left there, so it’s important to collect it as soon as possible.

On rare occasions, your parcel may be delayed by 24 hours. Our insulated boxes keep products in perfect condition for up to 48 hours from dispatch (orders are dispatched around 16:30 the day before your delivery date). However, various factors can affect this.

We cannot provide refunds or replacements for delayed orders unless the product quality has been compromised. If you have any concerns after your delivery arrives, please contact customer services.

If your parcel arrives damaged, please report it within 24 hours of delivery via email, including a photo, to shop@arabicalondon.com

Please check through all the packaging thoroughly as some food pouches often get mistaken for extra padding and some small or fragile items may be wrapped in shred fill. If you are certain something has been missed, get in touch with customer services and we will check our packing room cameras to see what went wrong. We will be happy to arrange a redelivery or refund for any missing items.

You can download the instructions for our finish-at-home meal kits directly from the product webpage. View example

All the food in your box arrives ready to enjoy with minimal preparation– just heat, garnish, and serve! We’ve done the hard work, so you don’t have to.

For cooking instructions, refer to the downloadable booklet available on the product webpage.

No microwave? No problem!

All of our meal kits are designed to be heated using an oven or hob, no microwave required. You’ll find full heating instructions in the menu booklet, which you can download from the product webpage.

We do not recommend reheating any of our food once it has already been cooked according to our instructions.

At Arabica, we carefully select packaging that ensures both product integrity and environmental sustainability. For fresh or frozen items, we use thermally insulated, easily recyclable cardboard boxes paired with food-safe gel ice packs to keep your order cool and ensure it arrives in perfect condition. While we strive to use natural, renewable materials, certain products require tamper-evident plastic packaging to maintain safety and quality during transit. In these cases, we encourage you to reuse or recycle the plastic components whenever possible.

For more detailed information on our packaging and recycling guidelines, please visit our Recycling Instructions page.

Yes, all our meat and poultry are halal and sourced from trusted British farms.

Absolutely. We are committed to sustainable sourcing and take responsibility for preserving the health of our oceans. We support responsible aquaculture to ensure that future generations can continue to enjoy high-quality fish and seafood.

We source locally and seasonally where we can and where it makes sense.

Fresh meze should be consumed within 3 days.

At Arabica, we prioritise both product integrity and environmental sustainability in our packaging choices for our fresh meze and finish-at-home meal kits. While we strive to use natural, renewable materials, certain products require tamper-evident plastic packaging to ensure safety and quality during transit. In these instances, we encourage you to reuse or recycle the plastic components whenever possible. By following these re-use and recycling guidelines, you play a vital role in minimising waste and supporting a more sustainable future. Thank you for being a part of our commitment to environmental stewardship!

Our double-walled cardboard delivery boxes are made from recycled materials and meet FSC standards, ensuring durability and environmental responsibility. They can be easily recycled through household cardboard recycling or at local authority waste depots.

To reduce our carbon footprint and minimize waste, we shred the boxes and cartons from our produce deliveries to create our own cardboard fill. This eco-friendly practice not only repurposes materials but also provides sustainable packaging. The shredded cardboard can be recycled with your household cardboard waste.

Woolcool liners are versatile and eco-friendly. They can be reused, returned for reprocessing into new liners, recycled, or composted. Wool is a remarkable smart fibre: natural, sustainable, and a superior insulator. As a by-product of sheep farming, it is abundant and fully compostable, releasing valuable nutrients back into the soil. Utilizing Woolcool liners also reduces the need for additional ice packs.

For more information on reusing or recycling Woolcool liners, please visit Woolcool’s recycling ideas page.

Hydropac ice packs are highly durable, capable of withstanding over 200kg of weight without bursting. They are fully recyclable and certified food-safe, ensuring your items remain frozen during delivery.

Re-use Instructions

Our gel ice packs are completely reusable. Simply wipe them clean and refreeze them for future use. They are perfect for:

• Keeping food and drinks cool during picnics or camping trips
• Soothing injuries as an ice pack
• Maintaining freshness in lunchboxes or grocery transport

Recycling Instructions

Hydropac’s ice packs are made from Low-Density Polyethylene (LDPE), which is fully recyclable through standard household recycling collections.

Before recycling, empty the gel contents down the drain or use the purified water to hydrate your plants. The non-toxic cooling gel is FSA & FDA approved and completely food-safe.

The gel is produced using six-stage filtration, including UV sterilisation, softening, and chlorination, ensuring the highest level of purity.

Our paper stickers are recyclable and can be disposed of with your household paper recycling.

Our tamper-evident polypropylene (PP) containers are certified food-safe, airtight, and leakproof, ensuring your items remain protected during transit.

Re-use Instructions

We encourage you to wash and reuse these containers around your home. They are ideal for:

• Storing leftovers
• Batch cooking and freezing portions
• Organizing small household items like needles and buttons
• Arts and crafts projects

Recycling Instructions

Polypropylene (PP) is recyclable; however, acceptance varies by local authority. To determine if PP plastics are accepted in your area, please check with your local council or use online resources like the Recycling Locator.

Common PP items that may be accepted include:

• Packing tape
• Plastic straws
• Takeaway containers
• Ketchup bottles
• Plastic picnic ware
• Plastic bags

Yes, we’re happy to make amendments or cancellations up to 4 days before your nominated delivery date. After this point, production of your order will have begun and we will be unable to make any further changes or cancellations.

To request an amendment or cancellation, please email shop@arabicalondon.com with your order number and details of the changes you’d like to make.

Due to health and safety regulations, we are unable to accept returns of perishable goods once they have been delivered. If you experience any issues with your order, please contact our customer service team, and we will be happy to assist you.

Please note that gift cards are also non-refundable.

If there is an issue with your order or a cancellation, we will process a refund to your original payment method. Please note that it may take 3-5 working days for your bank or credit card provider to complete the refund process.

Please check through all the packaging thoroughly as some food pouches often get mistaken for extra padding and some small or fragile items may be wrapped in shred fill. If you are certain something has been missed, get in touch with customer services and we will check our packing room cameras to see what went wrong. We will be happy to arrange a redelivery or refund for any missing items.

If you’re unhappy with any aspect of your order, please contact our customer service team within 24 hours. You can reach us via email at shop@arabicalondon.com, or by phone at 020 7708 5577 (Monday – Friday, 9 am – 4 pm).

To help us resolve the issue efficiently, please provide photos and/or temperature readings (where applicable) to document any damage or concerns. We aim to acknowledge your complaint within two working days and provide a proposed resolution within five working days.